Thursday, October 13, 2011

Pet-Peeves of a Hand-Crafted Seller

Everyone has them.  That one thing (or more) that just makes you want to pop out a set of cat-claws and shred someone's face, or, as a friend of mine who's more dog-oriented would say, "...[I] want to pee in [their] shoes." (Thanks, Ash.)

For those of us in the hand-crafting business, selling the fruits of our hard work, there are a lot of things so many people take for granted - which is why they say such things as "Why would I buy from you if I can get it cheaper at the mall?" or "This is way too expensive for (item)." or "I can just make this myself, right? How do I do it?" or "You're charging WHAT for this junk?"

Have a little insight to my typical weekday - a quick behind the scenes for this crafter.
First off, I'm a night-owl.  Most of my inspiration comes to me after dark.  Which is bad, because that's usually when I settle to play World of Warcraft.  Second off, I'm "Unemployed".  There are no jobs here, and I live with my mother who has had Degenerative Disc Disease since she was 40-something and now has heart conditions, so I do spend time taking care of her - even though for someone with both of those and who is over 60, she's a ridiculously strong and active woman, even though she's built like a twig. When her energy runs out for the day, I take over.
I usually get up anywhere between 9-11AM, sometimes a little later, depending on what I was doing the night before.  I go to bed anywhere between midnight and 5AM, depending on how light my day has been and if I wake up just after I've gone to bed with an idea (in which case I'll get up and make it, then fall back into bed).

Upon waking, I grab some coffee or breakfast, depending on whether I'm actually hungry, and then the DAY starts.  I have a To-Do list, like most people.  I pick 5 things that GET DONE no matter what.  Things like "Kitty-Litter Boxes", "Kitchen", "Dining Room", "New Creation That I Made Last Night And Don't Like The Way It Came Out", "Photography", "Vacuum (insert room here)" and such are on the list typically no more than every other day.  The rest of the time, little things get done as I pass through rooms, as I live by the rule "If you enter a room, leave it cleaner than it was."  This could mean as little as straightening cushions, picking up a dish and carrying it to the kitchen, dusting something, etc.  As I move through the house either checking on Mom, or in the act of just heading into the bathroom, to get a drink, or whatever, little things add up FAST - which most people wouldn't believe.  Whatever Room was on yesterday's list typically stays clean, or at least reasonably so for the next time it's on the list.
I stop housework/To-Do list at 5-6PM, other than The Rule, and settle to do more jewelry work.
Around 7-8PM, I settle for "ME" time... which is hanging out with the boyfriend, and/or playing WoW.
About half the time, I'm crafting during this time anyway, which is how I wind up staying up so late.
All in all, I spend about 5 hours of my day on housework, and about 5-8 on my jewelry - this includes blogging, keeping up with the forums, Facebook, deviantART, checking stats, other paperwork including price calculations and filing incoming and outgoing invoices, editing and polishing photos, photography, designing and creating, supply organization and inventory, creating and printing business cards, creating and printing Craft-Table (for flea-markets and shows) signage and price/color lists, stock-item inventory, creating shopping lists, and posting.  The filing/invoice paperwork of course, is dependant on my sales, which are very low right now.  The rest of the time I'm cooking or taking care of Mom and our 3 cats, or playing World of Warcraft, or some other video game to relax.

This kind of schedule is something many buyers take for granted.  I don't get paid for my day.  If I average out my sales for all of last year, I think I would get paid about ... 5-10 CENTS per hour actually worked on my jewelry over all.  I get paid properly PER ITEM sold.  My payment for caring for Mom and the housework is room/board, and if I am doing a custom item, Mom will front me what I'm missing for special order items until said custom item's payment arrives.  All of my proceeds go back into supplies and the household - for me? Not really.  I tend to not spend money on myself - most of any money I make all-around, including gift money at holidays goes right back into my jewelry/advertising so I can expand what I do in the hopes of more sales.

So.. is that item REALLY expensive all of a sudden?  My hands worked for 2-4 hours EACH on the new Earwraps I've done.  The techniques used in them are not all easy, getting that wire to do what I want it to do and be sturdy enough that they're not going to fall apart the first time they're worn is a trial and error, and takes TIME, MATERIALS and PATIENCE.  (Remember my rant on Quality in my last blog post? Here you are.)

A lot of the things I post up, from random finds from Zibbet, are made much the same way.  Remember that cake topper? How long do you think that took? How many tries did it take for each component to be perfect?
Remember that art bowl?  How many shattered in creation before that one was made?
Remember that vase/vessel?  How many were fired before one came out that wasn't shattered or cracked?
Those earrings?  How long did it take to perfect the techniques to create that pair?
The mirror? That table two posts back?  How long did those take, and how many trials and prototypes were made before the finished product?
What about the things I have featured in this post? They weren't done on assembly lines to a programmed precision - each thing is unique and has more than likely been the products of MANY a trial and error.

Most crafters make 3-4 of an item before they are satisfied with one enough to sell it.  Hours of time, lots of materials, creating, destroying, recreating for the quality piece buyers find "too expensive" because it's not Department Store or Big Box Store cheap.

Our time as crafters is taken for granted - which angers me.  I could spend 8 hours in an office and get paid up to $25 an hour.
I can spend 8 hours creating jewelry and get paid $1 an hour after it's all said and done - if all the items I create in that 8 hours are sold.  - To be clear, these 8 hours are spent cumulatively on items that make it past Quality Control and are listed.  For me, that would be 2 Earwraps, and 1 of their counterpart Earcuffs.  If I wanted that same $25 per hour for that 8 hours, I would be selling those items for something closer to $120 EACH, including all shipping, provided all three items are shipped to the same person - figure in materials/material shipping/gas and car wear to get materials, posting fees, shipping fees (including purchase of the bubble-mailer or box), gas and car wear to get to and from the post office, and of course handling/packaging (which includes plastic baggies to protect the item, the flocked velvet pouch I send my items in if no gift boxing is requested, bubble wrap and foam padding to keep their shape and to keep them safe - and/or gift packaging/gift wrap, which I offer at no extra charge).  And that would just be for the silver-plated ones!  Since I personally think that's a little steep, I obviously don't gouge.  I do try to pay myself for my time, but reasonably, even though I personally think my skill and time are WORTH $25 per hour or more because it IS a hands-on skill that I taught myself to do, and I feel I do it well.

Am I different than any other hand-crafter?  Likely not.  We SEVERELY undercharge a good 75% of the time.  Do buyers realise that? No, not usually. 
They take it for granted and tell us we overcharge.

My personal biggest pet-peeve is being taken for granted.  In everything I do.  I've been taken for granted a large part of my life.  I've done things for people in the past and been burned severely.  I've given up parts of myself to do good for someone else to be tossed aside when they got everything they wanted out of me and I was no longer "useful".  I've given time, money, and often trust, to have it thrown back in my face - I'm not here to be walked on, and I resent letting anyone walk on me when I offered something of myself to them.

NO crafter should be walked on, taken for granted that they should be charging little to nothing for things they WORKED for to offer to other people.

One thing I ask people is "Do you feel your time is worth the money you get working at your job?"
I always get an answer of "Yes." or "I probably should be paid more for what I put up with."

So why is it, then, that the time I spent working on this jewelry, or the time other crafters spend on their crafts, isn't worth the same amount of time?  Why is an athlete playing a sport more important than a Hollywood actor or a Broadway performer dancing or singing or playing music more important than typing, answering the phone, transferring calls, writing invoices, writing memos/letters/reports/whatever, working to deadlines any more important than the retail worker who is on their feet for often more than 9 hours on their shift because they work overtime so often, dealing with bitchy customers, dealing with stupid customers, dealing with customers who make impossible demands, dealing with managers who make impossible demands because they have had impossible demands placed on them, more important than the private butcher or baker or small restaurant employees or small ice cream parlor or candy shop, or more important than the factory or manufacturing worker who works to make things that will find themselves on shelves to be sold ... and why is their time more important than those of us who hand-craft to make ends meet after our daily jobs or as a full-time thing, or as the only thing that's going to bring us income?

Our time spent working on our hand-crafts is just as important as you sitting in that office, or you working that retail job.  It's just as important as that cook in the restaurant or the baker or butcher or the person running the candy shop that gets up at 3AM to make fresh things for you to buy when they open. The difference is, someone else isn't handing us a paycheck.
We have to do that for ourselves as the owner, CEO and sole employee all in one, and so often, the money goes back into the craft or towards something else.  FEW are lucky enough to make enough of a profit on the side or as a full time job to have money for savings or to splurge on something for ourselves.

Just because we are hand-crafters, don't take our time for granted.  Don't take US for granted.  We work just as hard, sometimes harder, for our respective crafts, and we present to you our work for sale.  Just because we're not a huge corporation doesn't mean we're not quality, we're not worth the money, and we're just lazy nobodies who don't have or won't get a real job.
We have a real job.  It's about time we were recognized for it, don't you think? 

Not everyone can make jewelry. 


Water Element Earwrap by Me

I know people who can't knit....


...or crochet.
 

...or throw pottery.


...or sculpt.


...or spin.


...or sew.


...or work with leather.


...or woodwork.



...or make candles.


...or make soap/lotions.



Each of these hand-crafters spend time, money, and give of their own designing minds to each of their products.

Yet we are taken for granted because of huge corporations who do half the work for twice the profit, and too often the work is done by machines - automated machines - and those products never feel the loving touch of human hands.

Everything I show on this blog IS crafted by human hands.  Such beautiful things, useful things, taken for granted as muuch as their creators are.

It's time that stopped.  Stop taking us for granted just because the corporations and big stores can give you a cheap imitation of what human hands can do.

Wednesday, October 5, 2011

*gets up on a soapbox*

I know, many of you are thinking "Oh great, it's that nut trying to get people to buy handmade crap again" - and you're right.

I was actually poking around on my deviantART account, after posting my new line of shiny.  Within 24 hours, said shinies that I posted were suddenly FLOODED with +Favorites, comments, watches on my account and more.  As I said there "I've created a monster..."  Maybe I did.  And Maybe I LIKE It!

Though I did mention this blog, and linked it too.

I made some interesting points in my journal entry that day.  For those of you who came over from dA - bear with me, there's more than just this.

Quoted from Journal Entry "What have I done?!" on Monday, October 3, 2011 at 4:23 PM on Kallamoon on deviantART:
"... I seem to have created a monster.

I think I've finally gotten caught up on thank yous and such for the message FLOOD I received so far on the earwraps I've done. I'm almost afraid to make more for fear I'll never be able to do any of my other work - but if they're popular... I suppose should really sit down and start designing more of them... With any luck I'll sell a few of them this holiday season.

And there's what I want to talk about.

My main blog ([link] -Dream Weaver) has been dedicated this season to bringing those of us who hand-craft to light. SO MANY people go to malls and big stores to get decorations gifts and more just because they're "cost effective". In other words - cheap.

I've been trying to spread the word to support local sellers of things, hand crafted (local or over the internet/long distance), and/or small shops this season. The huge companies don't need our money. They already have too much of it, and so many of them are sending their jobs (which are much needed here in the US) to other countries where they can waaaaay under-pay and still get products, often cheaply-made, not up to standard, and many that fall apart with one use! For some things, that's fine. I mean, if you really want to reuse those Christmas Crackers, you go ahead - just tell me how you cram all the stuff back in and get it to seal up again.

But for the most part, you don't want something "Genuine Silver!" to suddenly turn coppery-colored and turn your ears into an infected mess or your ears green. "Genuine Gold!" doesn't flake off rings after you've washed your hands either. I've been victim to this. It's actually part of the reason I started making my OWN jewelry.

If I make something silver-plated, I state it. If it's sterling silver, I state it. If it's silver-toned wire, I state it. Why lie to my customers, if I want repeat business after all?

Most of these "Big Box" stores say one thing, but... weeeeelllll. No.

If I may, I sink to begging. Find at least one decor item, one gift, or one SOMETHING that was hand-crafted this holiday season. Support someone who works with their own two hands, locally or even someone you know over the internet. We hand-crafters are very overlooked, underpaid, and are SO often insulted by people who look at the hard work we've put our heart and soul into creating and tell us "it's too expensive - I can get this (or something like it) at the mall for half this price". Slap in the face. Nails on chalkboard. Stab through the heart.

We're all artists in this community, and I'm sure that we've all had something like THAT happen to us. We all deserve better. Spread the word! Share the love! Support the cause!

Thank you.

*gets off her soap box, trips, and slinks off to keep showing wire who's boss*"
 
Though I'm not quite ready to step down from said soapbox for THIS entry.
 
What I said is true.  All of you think back for a moment.  Have you bought something that has said in big letters "Genuine (Insert Item Here)!" that was really inexpensive?
How long did it last?
 
Okay, I can see someone selling something that's "Genuine Silver!" with a "Genuine Cubic Zirconia!" in it for about .... $60-75 if it's something like a small-band ring with a single oh.. roughly 5-7mm stone.
 
.... But no. You find "Genuine Silver!" rings with "Genuine Cubic Zicronia!" in it for about $10-15.
And then you wash your hands after a week or so of wearing it... and the "silver" plating flakes off it, and the metal underneath is a greenish-mud color, and you wonder to yourself "... what IS this?!"
 
Junk.  That's what it is.  Metal that doesn't really match any "grade" system; filler so someone can paint it with a layer of "silver" that's probably more than half-chrome.  The Zirconia? May actually BE genuine, or it might be a chunk of cheap glass.
 
Or you might have said "Well crap, this was my favorite ring!" And you go replace it with another $15 "Genuine Silver!" ring with a "Genuine Cubic Zirconia!" in it... and the cycle repeats.
 
After about $75, your ring is likely no longer available in your size or at all, and you've spent $75 on 5 rings that were cheap crap.

Tip: If it has to proclaim "Genuine (Insert Item Here)!!" ... then it probably isn't.
 
.... If you bought that from a hand-crafter, you might just have gotten actual Sterling Silver and a very lovely gemstone, if not the same type of Cubic Zirconia you paid for to begin with for the same price, and could still be wearing it 2 years later.
 
See, hand-crafters don't need to lie to sell.  I know that some DO, but for the majority? No, we're more concerned with making quality products.  If we use something that's not real, we usually state it, as I said above.  I'm not going to sell my Silver-Plated work and try to pass it off as Sterling Silver.  I honestly don't know what grade of silver is ON that wire.  I just know it was silver Plated, so it's likely a decently high grade of silver but only a couple of molecules thick... so it will wear off.  Yes, it was inexpensive for me to buy, but I still took the time to SHAPE it, and if you want the same thing in the Sterling Silver, I may have to order the supplies speically if I don't usually keep that gauge of wire or that kind or length of chain in stock. 
 
If I make something in Sterling Silver - it's GOING to be more expensive.  And I, as well as many other hand-crafters, will STATE that if you are looking for one of their items that they can reproduce in a higher-grade material.
 
Right now gold is well over $1,000 an ounce.  If I buy an ounce of gold wire (assuming the gold wire is 14K, half-hard, round, 22guage since that's what I most commonly work in), I can get it - at the cheapest I've seen online - at $7.95 PER INCH.   So... my most COMMON bracelets in pure 14K gold would be... about $140 or so for me to make, considering wire, the 14k chain I'd have to get, plus the crystal - which means you'd be paying me about $200-250 or more, since you DO pay also for crafter's time and skill, not JUST the materials.
 
I could get 12k gold-filled wire, and drop that price down to about $75-80 or so.  Or I could go down one more and go "Gold Plated" and drop that price down to $25, or possibly less.
 
Really folks. You get what you pay for.  If you want quality, go handmade.  MOST hand-crafters don't lie, don't cheat, and don't gouge.  We ask for a price that represents the quality of our materials, our skill and our time - and as I said last entry, don't automatically throw "material" costs in our faces.
 
Just because something is made of Polymer clay doesn't mean it takes less time, less skill, and less WORK to create.
 
Just because plated wire is cheaper than non-plated, doesn't mean it takes less time, less skill and less WORK to create.
 
The same goes with pottery, 
 
 
wood,  
 
 
 plastics,
 
 
 glass,
 
 
 yarn,
 
 
... or any other material.
Respect the time and skill it took to create something, as well as the materials.
 
*steps off her soapbox, hopefully having brought a little more insight to hand-crafters to others*

Friday, September 30, 2011

It's ALIVE! Breathe Life into the Craft (and crafters!)

Some of you my have noticed that the Etsy Mini has returned - will soon have things in it!

I have decided that for this holiday shopping season I would put some of my things back on my Etsy store.  Not all of them, and not all at once.

There will also be new treasures once they have been photographed.  Little by little, more things will show in all three of the shops I run - not just the one on Etsy, but my Zibbet store, and my MadeItMyself shop.  It doesn't matter where the purchases come from, so long as they come, so far as I am concerned. 

Etsy is the only one that charges per post and then takes 3% of the total sale, so its fees are the most expensive, but sadly is also the most popular, so yes, it will be populated from now until around the end of January.

Remember what I said in September, about hand-crafters needing support this holiday season? This is the kind of thing I'm talking about.  It's not free to post things on all these sites where you find your hand-crated trinkets and jewelry and furniture and toys, clothes, shoes, accessories, whathaveyou! 

Those of us who hand-craft put money up in the hopes of making it back, just like any business.  The problem with most hand-crafters is, they don't have the huge amounts of money to spend on advertising.  We all rely on each other, social media, and small ads here and there when affordable.  The more we make of course, the more we can spend, but that fluctuates so much that we never really know what our budget will be! 

We hand-crafters can't make something from nothing - most of our budget goes back into materials - NOT into our pockets.  Having been a skilled carpenter's daughter (and may he laugh at me from where he is now to hear me calling him a skilled carpenter, since I know I got my dissatisfaction of ANYTHING I made from the same trait in him) I know the general prices of lumber.  So when I see something like this:



I know that time was spent selecting the wood, and I also know that cherry wood doesn't come cheap!  Beyond just buying it, it has to be lovingly shaped, molded and joined to produce a beauty like this!  I also would not be shocked if this is the product of about 50 trial-and-hatred attempts.  A good half of my father's "scrap lumber" came from him building a shelf or even the furniture that up until a few weeks ago had been in our living room - He'd look at the "finished" product before stain or seal, judge it "That sucks!" and rip it apart before any of us could stop him - or even ask what was wrong with it!  (Usually it was a "that joint isn't quite right" or "that looks off" or "it's not squared right" - imperfections that WE couldn't see, but he could.)  He could spot an imperfection in his work faster than I spot imperfections in my own! But we both share that "Nope, I hate it!" trait.  Perfectionists.  Gotta love us!

In short, the price for that table isn't "IKEA" cheap.  It's also not "Department Store" cheap.  It's up there with the much more expensive lines of furniture from places like Thomasville.  Built well from solid and beautiful materials, crafted with love, not necessarily to order.

Clay is another thing so many people take for granted when looking at prices.  Sculpey's cheap! you may say.

Yes. Most Polymer clays come in blocks for around $3-4.  .... But it's a block of clay.  What good is that if you don't have the talent to shape it, mold it, sculpt it into a thing of beauty?  Would you believe this to be made of Polymer Clay?


Looks more like porcelain or plastic doesn't it?  No, this was made with Polymer Clay.  Something like this takes a LOT of time, a LOT of work, and a LOT of attention to detail.  So even though you might consider the materials "cheap", the asked price of this peice is NOT "out of order" or "too expensive". 

Is your time worth money to you?  Ours is.  If we're going to work hours to create things, how is that different to the hours YOU work in an office, or at a retail job?  We pay our employees the same way your company pays you.  They put out some kind of product, which then is bought, and the money goes back into the company for supplies, wages, overhead... No different with a hand-crafter.  Only a hand-crafter usually puts a lot more effort into their work considering they don't use a giant factory to pump out 200,000 of their item.  Uusually there's only 1-2 of that item, if it's not a One Of A Kind (OOAK), or a custom item, or a made-to-order item.  A hand-crafter took many hours to create that item, a factory takes the same time to make thousands of their item, coldly, impersonally, and as cheaply as the law allows.  Who cares if it falls apart the first time you use/wear it?  The Factory/Company typically doesn't, as long as the sales keep pouring in.

Hand-crafters want repeat business from quality or referrals.  Not because someone has to go out and replace something that broke, fell apart, or was faulty.  Imperfections always can happen, but we care a little more about getting it right the FIRST time.

So now you have a little MORE to think about behind the scenes.

Hand-Crafters often have to deal with up front or after-sale fees for the places they list their items.
Hand-Crafters spend 90% of their sales on materials.
Hand-Crafters spend far more time on their items than any Big Box Company.
Hand-Crafters typically have a HUGE "Quality Assurance" instinct.
Hand-Crafters are a LOT less likely to sell you a faulty product, then grin gleefully as you buy a second one to replace the first.

Need more reasons?  I'm sure I'll come up with a few more reasons of why you should buy handmade this holiday season!